Benefits of Video Calls in Your Customer Support Service
If you truly want to stand out from your competition, it’s time to incorporate Video Calls into your customer support service.
In this blog, we’ll explore four key factors that make Mitrol the best Video Call software for customer support:
1. Full Integration with the Contact Center System:
At Mitrol, we’ve integrated Video Calls into the Contact Center system.
This means your agents can manage video calls directly from their centralized app, streamlining workflows and enabling efficient and organized customer support. Additionally, you’ll have access to reports, recordings, and online monitoring, allowing you to optimally manage your customer support service.
2. Cobrowsing for Deep Visual Understanding and Collaboration with Your Customer:
Our product goes beyond simple communication; we offer you the ability to perform cobrowsing during video calls.
With Mitrol, your agents and customers can collaborate visually in real-time, sharing screens and navigating digital interfaces together. This exclusive feature offered by Mitrol enhances communication clarity and speeds up problem resolution in your customer support service.
3. Smart Routing for Specialized Assistance:
At Mitrol, we understand the importance of directing each inquiry to the right expert.
With our smart routing system during video calls, customers are automatically connected to the agent best equipped to address their specific needs. This capability not only streamlines the process but also ensures specialized and accurate customer support.
4. Analytics for Continuous Improvement:
Without a doubt, data analytics allows you to continuously improve your customer support service.
That’s why at Mitrol, we’ve integrated advanced Analytics features capable of processing all metadata and audio from video calls. This enables you to take your business understanding and insights to the next level, consistently enhancing the quality of your customer support service.
If you want to learn more about video calls for customer support, visit our website.
Or, if you prefer to speak with an expert in CX and technology, request a demo with Mitrol.