Route conversations taking into account the customer profile, reason for contact, waiting time, channel used, if they called previously and were not attended to, if they have an ongoing management and many more variables configurable by you.
With efficient distribution, you can reduce waiting times, transfers, interaction overflows, and resolution times.
All of this will help improve customer satisfaction and optimize your service.
Distribute interactions so that each customer is attended by the best qualified agent in the shortest possible time.
The orchestration rules and priorities that the Mitrol platform has will facilitate intelligent routing to increase in first contact resolution.
Easily define your agents' operational capacity by configuring the maximum number of simultaneous interactions each agent can handle.
The system automatically balances traffic according to business rules so that all inquiries are attended to.
Predictive, progressive, preview and power dialer
Omnichannel recorder of audio, context, screen, and text.
Interactive audio, video, and text response system.
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
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