How to improve your Contact Center results with a 5-step Data-Driven model
If you’re reading this blog, it’s because you understand the importance of transforming data into valuable insights that help you understand your customers and operations.
Next, we’ll introduce you to the Mitrol method, which allows us to offer a free Data-Driven service exclusively for our clients, set up in just one week.
1. Omnichannel Dataset
By using Mitrol, the metadata from all your Contact Center conversations is stored in a single repository. This allows you to have omnichannel analytics with consistent data across your entire operation.
In other words, the first step is seamless for you but highly important, as it consolidates all your data in one place effortlessly.
2. CRM API
The next step we propose at Mitrol is to integrate data from your CRM using our API, which ensures maximum security in the data flow. This API feeds the Mitrol Analytics system with business data such as inquiry type, management outcome, and customer profile, while excluding sensitive information.
3. Business Dimensions and Objectives
We continue moving forward, now confident that we’ve built a solid dataset with conversation data and business information.
Now it’s time to define the analysis dimensions and business objectives or KPIs.
This step will be straightforward for you and will allow us to create a dynamic and visual report tailored to your specifications, providing valuable insights for your business.
4. Training and Adjustments
In this step, we move beyond configurations, and it’s time for you to interact with the analytics system and address all your questions with Mitrol’s Customer Success Manager, who will always support your business.
5. Go Live
The final step involves granting permissions and privileges to your team members so they can access only the relevant information according to their role and profile within the company.
Once this configuration is complete, the system will be live and ready for everything to run automatically.
Or, if you prefer to speak with an expert in CX and technology, request a demo with Mitrol.