HELP DESK SOFTWARE
Help Desk
Accelerate the resolution of requests and incidents with process automation.
The solution you need to increase your response speed
Increase your response speed with virtual assistants
Incorpore bots a su equipo de trabajo para evaluar problemas, trabajar en el evento y preparar el terreno para una resolución más rápida.
With Mitrol, your team members can focus on complex issues while leaving routine tasks and frequently asked questions to the bots.
Maximize your collaboration with your clients by using video calls
Improve communication between your customers and your technical support team by incorporating video calling as a service channel.
You can reduce costs and improve the customer experience as seeing the person, a breakdown, or sharing a screen helps establish a more personal connection and solve problems in less time.
Integrate WhatsApp into your helpdesk and increase your customer loyalty
Mitrol's WhatsApp Business allows you to create processes that integrate Bots and agents with the ability to exchange messages, images, files, videos, and access the history of conversations..
This will allow you to provide a personalized and effective service for incident resolution.
Manage your omnichannel help desk with the support of AI
Omnichannel self-service
Mitrol offers you to clone your virtual assistants in all your service channels to offer an omnichannel help desk.
Process Automation
Connect your business systems to Mitrol to schedule actions based on events detected in an interaction.
Ticket Management
Automate communications with your customers and ensure they receive a quick and consistent response to their questions and requests.
A solution for every business need
Customer Service
Improve your customers' experience with seamless conversations on their favorite channel.
Collections
Boost your recovery rate with an efficient contact strategy and the most powerful dialer on the market.
Sales
Resolve all your communication and sales strategy in a single platform.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
