CONTACT CENTER SOFTWARE
MITROL offers technological and personalized solutions to support and advise our customers about every new project. We improve business productivity through omnichannel strategies, allowing our customers to improve the relation with their company, independently of the contact channel chosen for communication.
WHY CHOOSE US?
We offer the most power solution on the market, with all the modules and features you need to effectively manage your contact operations
OMNICHANNEL
Offer all contact channels interacting with each other consistently, without interruptions or failures.
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FLEXIBLE SCALING
The capacity of your Contact Center may be increased or reduced, meeting seasonal demand without obstacles and when the operation so requires, even at 50, 100 o +1000 simultaneous agents.
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CUSTOMER EXPERIENCE
Provide a personalized attention, with customer identification, interaction history and contact reason.
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REAL TIME ALERTS
Generate graphical information in historical and real time. Program alerts for each specific campaign, according to the individual business rules and your strategy previously defined. Update and personalize your reports ensuring a proper resource administration.
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