One platform for all channels
Connect with your customers through their favorite channel
AGENT APPLICATION
Super Agent
Improve your agents’ performance by simplifying their management both on-site and while working remotely, in a straightforward and secure manner.
With agents connected from anywhere and on any device, supported by collaborative assistance tools, they will provide exceptional service through a unified CX application.
- Home Office
- User Frendly
- Omnichannel Application
Digital Strategies
Boost your business
Customer Centric
Easily implement a strategy centered around your customers' contact preferences and enhance loyalty to your company.
Digital Onboarding
Help your customers get the most value from their product purchases with online assistance through a bot or live chat.
Call Deflection
Design processes that optimize your workforce productivity and enhance your customers' experience by seamlessly managing conversations across different channels.
Artificial Intelligence
Unlock the potential of AI across all your channels
Chatbots with AI
Exceed your customers' expectations and drive process optimization by deploying conversational AI chatbots.
Voicebots with IA
Increase your operational capacity on your phone channel with truly resolutive conversational assistants.
Benefits
Optimize your operation and improve your business results
Better experience
Provide exceptional, omnichannel service by designing collaborative processes between bots and agents
Lower cost
Increase occupancy levels and improve your processes with a universal queue solution.
Higher Income
Reduce abandonment rates and make the most of every interaction with an omnichannel and multiskill system.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
