Incorporate a system that helps you improve your service and the level of compliance on all your service channels.
With the Mitrol system, you will be able to access end-to-end audio, screen, and text recordings in each conversation to achieve total control in one single site.
With a powerful search engine that speeds up the segmentation of samples and a player with advanced features in stereo quality, speed up, bookmarks, and much more, your analysts will be able to do their work from anywhere without losing security and at maximum speed.
Improve the performance of your Bots with the Mitrol quality system.
The recording and storage of text from all conversations allows for auditing and mining processes, to identify questions, words, and common expressions of your customers. This will turn into pure knowledge for your Bots to evolve.
Easily schedule the backup of the critical interactions of your business such as sales conversations, service unsubscribe, or modification.
Measure and improve your customers' experience by easily configuring quality surveys on all your service channels.
Incorporate a collaborative tool where supervisors and analysts can register their evaluations in customizable quality forms.
Optimize your audit process with the use of Bookmarks by inserting footprints when the agent navigates the script, and you will have mapped the interaction journey.
Improve your collaborators performance with real-time audits in whisper mode, silent mode, or intervening in the call.
Automatic and omnichannel distribution of interactions.
Predictive, progressive, preview and power dialer.
Interactive audio, video, and text response system.
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
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