QUALITY MANAGEMENT SYSTEM FOR CONTACT CENTER
Quality Management
Audit all your business conversations with our omnichannel audio, text, context, and screen recorder
Boost the potential of your agents with a total quality system
Calidad & Compliance
Incorporate a system that helps you improve your service and the level of compliance on all your service channels.
With the Mitrol system, you will be able to access end-to-end audio, screen, and text recordings in each conversation to achieve total control in one single site.
Facilitate the work of your analysts and increase the level of quality
With a powerful search engine that speeds up the segmentation of samples and a player with advanced features in stereo quality, speed up, bookmarks, and much more, your analysts will be able to do their work from anywhere without losing security and at maximum speed.
Knowledge is power for your Bots
Improve the performance of your Bots with the Mitrol quality system.
The recording and storage of text from all conversations allows for auditing and mining processes, to identify questions, words, and common expressions of your customers. This will turn into pure knowledge for your Bots to evolve.
Features
Easily schedule the backup of the critical interactions of your business such as sales conversations, service unsubscribe, or modification.
Measure and improve your customers' experience by easily configuring quality surveys on all your service channels.
Incorporate a collaborative tool where supervisors and analysts can register their evaluations in customizable quality forms.
Optimize your audit process with the use of Bookmarks by inserting footprints when the agent navigates the script, and you will have mapped the interaction journey.
Improve your collaborators performance with real-time audits in whisper mode, silent mode, or intervening in the call.
A modular system with all the necessary functions for an efficient operation
ACD
Automatic and omnichannel distribution of interactions.
Dialer
Predictive, progressive, preview and power dialer.
IVR
Interactive audio, video, and text response system.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
