VIDEOCALL
Collaborative solution for chat, call, and video call from your website
Video Collaboration
Co-Browsing & dual cam
User Frendly
No plugins, web responsive
Compliance
Audio, text, and screen recording
Video Hold
Video playback
Collaborative video call solution
How the solution works
At Mitrol, we have integrated video calls as a contact channel within our omnichannel Cloud Contact Center platform.
This means you can enjoy all the advantages of the system: chatbot, interaction recording, metrics, online monitoring, and ACD orchestration rules.
CUSTOMER EXPERIENCE
The in-person experience, now virtual
With encrypted WebRTC technology, you can connect with your clients without them needing to download plugins or access applications outside your website.
Provide a memorable experience where your clients can receive “in-person” service without leaving their homes.
- Co-browsing & Dual Cam
- Chat with secure file transfer
- Corporate virtual background
Artificial Intelligence
Your virtual office now with AI
Conversational Bots
Take your customer service into the future across all your channels with our Bots! Now also available for video calls
Personalized Experience
Integrate Mitrol with your business systems and transform communication across all your channels, including high-quality video calls!
Videocolaboration
Collaboration without limits
Using Mitrol technology, you will not only provide video call support to your customers, but you will also be able to exchange messages and share documents online to address any business needs.
The customer can share their screen to receive assistance without any security risks.
Benefits
Optimize your operations and improve your business results
Better Experience
Recover the closeness and empathy of face-to-face service in your contact center!
Lower Cost
Eliminate the expenses of a physical office without losing connection with your customers.
Increase Revenue
Loyalty to your customers with a unique service without them having to leave their homes.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
