WhatsApp Business API for Contact Center
Enhance your customers' experience with WhatsApp Business API
Provide personalized, fast, and efficient support through your customers’ preferred communication channel. Automate responses, manage inquiries, and resolve issues effectively, enhancing customer satisfaction and loyalty.
WhatsApp for Contact Center
Connect with your customers through their favorite channel
Official Meta API
A secure line for your business
Call Deflection
Receive interactions from your IVR
Compliance
Recording of text and screen
Agents & Bots
Configurable combined support
WhatsApp, the communication your customers expect
WhatsApp Bots
Enhance your service with AI-powered bots.
Memorable Experiences
It’s time to put an end to the frustrations of endless menus. Our AI-powered bots redefine customer service, providing smooth and personalized experiences that your customers will enjoy through natural and efficient interactions.
Business Solutions
Combine the use of WhatsApp with other channels to provide memorable and consistent support to your customers.
Artificial Intelligence
Multiply your efficiency with WhatsApp Bots
Conversational and problem-solving bots
Implement AI-powered bots, trained to resolve specific inquiries related to your business and enhance your customers' experience.
Collaborative Bots
Combine the efficiency of bots with the human warmth of your agents. Our collaborative bots receive and transfer conversations when needed.
WHATSAPP EXPERIENCE
Mitrol, the best experience
Agent Experience
Empower your agents with a complete suite to collaborate, manage, and respond efficiently via WhatsApp and other contact channels.
Customer Experience
Optimize customer service by providing quick and personalized responses on WhatsApp through expert agents or resolving bots.
Omnichannel Experience
Combine WhatsApp with other channels using call deflection to reduce abandonment rates.
PRODUCTIVITY AND EFFICIENCY
Bots and agents working together
Enhance Your Customers’ Experience by Providing Exceptional Service Through Their Favorite Channel, While Saving Costs Through the Integration of AI-Powered Conversational Bots and Agent Support.
- Official Meta API
- WhatsApp ACD Routing
- Text and Screen Recording
BENEFITS
Optimize your Contact Center with WhatsApp Business
Better Experience
Empower your agents with a complete suite to collaborate, manage, and respond efficiently.
Lower Cost
Reduce operational costs by using AI-powered conversational and resolution bots on WhatsApp
Greater Income
Increase your income by driving effective contact in your campaigns by combining the use of WhatsApp
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
